Suggestions

Some reviewers find it difficult to upload an image or video to Google Drive or some other file sharing service with a link when it is requested of them to solve an issue. I suggest a feature that can enable one share a video or image be added to the support chat. This will be time-saving and help resolve issues more efficiently via the support chat, instead of the reviewer having to go to the RTS email to send the file and start explaining the issue afresh.

So I have an issue that is pretty serious that I think a lot of reviewers are getting. In my case an author didnt like my review and used under handed tactics to get me banned from the review team where my fate is being held with Banappeals. However as we all know Banappeals is almost / next to impossible to get a hold of. It's like being on the phone with the elevator music on for hours and no one answers then a click the line is dead. Rense and repeat. My case has been on hold now for 3 months and im beyond frustrated because this is my only job and nothing can go through until the ban is lifted. So I want to suggest a way for people to contact Banappeals more directly or have them more easily in contact with staff / members of OnlineBookClub.org so that communication between the two can be easier and things can get done faster. At this stage / rate things are going nothing is happening and its almost as if I'm being ignored because the lack of contact / update is nonexistent. Please make this happen

I have gone in circles with support and nothing has been resolved. Stripe will not take my identification card. I have a Cherokee Nation Identification Card. I have seen the same issues for multiple people. I think in cases like mine, we should be able to verify our Identity with something like a screenshot/video of us holding our identification card, an envelope with our physical address. Unfortunately with the address issue, I am a member of the Attorney General's Address Confidentiality Program for physical safety. What options do we have since Stripe won't take certain id cards and address verification. Is there another alternative in special cases like mine?

Some users are unable to verify their phone number both for OBC and Stripe verification because, for some reason, they are unable to get the verification code via SMS. But they regularly receive SMS with the phone number. I'm not sure if this is peculiar to some countries. I suggest alternative means of verifying the phone number be added, such as an automated call where the user could be required to say their name once they answer the call. It wouldn't take more than 3 seconds. Or maybe some other requirement. I think there's some software that can be used for this to avoid call costs to different countries. An alternative could be sending the verification code via WhatsApp to that number.

Currently, if an editor is removed from level 6, they have to verify their identity via Facebook before they can ask to be re-approved to level 6. However, not everyone has a Facebook account. Could an alternative option be added?

Most reviews remain unchecked due to a mismatch between the reviewer's Post Review Questionnaire and the answers provided by the author in the Optional Book Details Form. Even after the author checks their answers, if the reviewer does not check the dispute, the review remains pending. Automatically rejecting the review if the reviewer does not respond will avoid the instances of pending reviews.

I strongly recommend that any new features or third-party integrations—such as the recent Stripe identity verification process—be thoroughly tested and verified to work as intended before being rolled out on the OnlineBookClub platform. The current Stripe setup has caused unnecessary confusion and frustration. This type of oversight not only delays member onboarding but also undermines user trust. Please ensure that all such integrations are tested from a user’s perspective, including error handling and account recovery, to prevent similar issues in the future.

Members have expressed concerns that sudden verification requirements—especially those that block payouts—appear to be a method of avoiding payments. To maintain transparency, the platform should offer clear, upfront communication on why a verification step is necessary, how it affects existing funds, and what recourse is available if the system fails. Trust in the platform depends on users feeling fairly treated.

Allow users to correct any typo in their email address during Stripe verification so that they can seceive the OTP and complete the process.

In cases where automated systems fail due to no fault of the member, there should be a clear protocol to allow manual review and payment processing. This is especially crucial when the member has already provided services like editing or reviewing, from which the platform has already benefitted. Ignoring such cases hurts credibility and may discourage contributor engagement long-term.