Please provide a better user experience befitting your esteemed platform. Consider reexamining your software to avoid frequent glitches. I would also appreciate some improvement in the Review Team Support’s approach to problem-solving. I share my experience to support my request. #1. I have found and reported discrepancies in information on the Select Tab, once regarding page count, and recently about the Author’s name. #2. Once, I noticed on the Update tab that the last status update(book selected, and download confirmation) and the next due date for completion of reading were the same. I reported, but the team member could not identify the problem despite the details and screenshots. So I left it like that, and fortunately, I could submit the review in a normal way. #3. On the Update Tab, there is a button “to report an error or a problem,” but when used, it returns a response suggesting seeking help through the contact form. I, therefore, suggest that this button should lead directly to the contact form. #4. I, as a level 6 reviewer, was banned temporarily from scoring reviews after two warnings in May 2025, but quite erroneously, 9 points were deducted from my score for three warnings. This affected my level, and I was demoted to level 5, losing access to the editor’s page. I approached the Support Team, but even after a long correspondence, my issue was not resolved. I earned enough points to reach level 6 on Oct 30, and I could screenshot the discrepancies. Now I find that for each of the three “reported to be rude,” I was given a clean chit, stating “the editor was not found to be rude," and still I was issued two warnings and banned. Now the Score Page shows different data on different dates—it toggles between 3/2 warnings and 9/6 points deducted, respectively. In fact, 2 warnings and -6 points are correct scores. I will contact the support team with links to screenshots and videos as evidence once I have my one ongoing issue resolved. #5. We are required to score a minimum of 21 reviews per week, but since yesterday (Dec 5), there are no reviews available for editing( Review Editor—None Available). I am afraid it may be another glitch. The issue with the Support Team is that every time a new person responds and asks for the same information, more videos /screenshots, and may begin with, “If I understand correctly,” and repeat what information has already been provided. This happens several times, and may lead to “the matter escalated to the management,” or the issue continues to be unresolved until the reviewer gives up. The team members are always polite and doing their best, no doubt, but somehow it is not always a pleasant experience. The issues that are resolved take too long to be concluded, sometimes more than a month. My apologies for using this place for such a matter, but I wanted to emphasize the need for improvement. Thank you.