Create a form for members to change their email address, postal address, and/or phone number themselves, but store the info of all previous email addresses and phone numbers for an account to prevent re-use by a different account and to catch duplicate accounts. Also, make the user verify the new phone number or email address before the change goes live. #TimeSaving | Voters

Create a form for members to change their email address, postal address, and/or phone number themselves, but store the info of all previous email addresses and phone numbers for an account to prevent re-use by a different account and to catch duplicate accounts. Also, make the user verify the new phone number or email address before the change goes live. #TimeSaving

in progress

Scott Hughes

The main reason we don't let users change their own email address or phone number is to hinder scammers who want to create a duplicate account, who otherwise might change their email address on their old account so you can re-use on a new account. 
Secondarily, we don't want people purposely changing their email or phone number to a non-working one (or someone else's) as a sloppy way to unsubscribe.
For postal address changes, we would also need to require the user upload a new ID and re-do any postal address verification steps.
IMPORTANT: If user is changing their country (in their address) or changing their country code for the phone number, this needs to be held and require manual admin approval. That is because it is much rarer that a reviewer will move to a whole new country, and instead could be a sign they lied about their location.
March 27th Update: Users can now change their phone number on the Payment Profile page:
https://forums.onlinebookclub.org/review-team/payment-profile.php

February 5, 2024

Jennifer Feliciano

I would need to change my address I no longer live there. My ID does reflect my new address

Amber Merino

I need to correct my address, I accidentally put my mailing address instead of my address.

Elaine Dinah Echiverri

Hello! My address changes regularly due to my job placement as an English Language Assistant in Spain. I usually renew my ID whenever I move, but this year is different because I am still waiting for the results of my visa modification. I couldn’t verify my address because my ID still lists my old address, which no longer matches my current one. I´m asking if I can use my passport or a document from the city hall that shows I´m registered in this city as a resident. Thank you so much.

Brandi Aldrich

I need to change my email because my school email I signed up with is being deleted soon so I want to switch to my personal email without creating a new account

Malliyah E

I moved I need help changing my address

Scott Hughes

marked this post as

in progress

I have just now programmed and launched a feature that allows users to change their phone number. 
We will test and work out any bugs or issues with that feature, and then program and release similar tools to update email addresses and mailing addresses.
The place where you can view and change your current phone number is the Payment Profile:
https://forums.onlinebookclub.org/review-team/payment-profile.php

Yvonne Ikunza

Thanks for this, waiting for updates on changing email addresses.

naomimitchell808@gmail.com

I will need to change my address, I have moved since i signed up.

Saige Wilson

I have moved and need to update my address to reflect what I have on my license or else I can’t be verified

Petal Davids

The date that reflects on my profile is incorrect. Please note the month (03) and day (19) is correct, the year (1962) is incorrect. Need to change it please.

sol

Yeah, so I just moved. I reached out and somehow, I am here. I think Scott, you might be feeling paranoid. (Which is valid!!! However, there are good people who make honest mistakes, forget to update when they move, have adhd, the list goes on. If it makers it a little easier for admin to speed along the process then well, this might be good for everyone.

Thanks so much for this website, it's great! But if I'm not getting paid because my payment can't be verified. I'm leaving :/

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