Create a form for members to change their email address, postal address, and/or phone number themselves, but store the info of all previous email addresses and phone numbers for an account to prevent re-use by a different account and to catch duplicate accounts. Also, make the user verify the new phone number or email address before the change goes live. #TimeSaving | Voters

Create a form for members to change their email address, postal address, and/or phone number themselves, but store the info of all previous email addresses and phone numbers for an account to prevent re-use by a different account and to catch duplicate accounts. Also, make the user verify the new phone number or email address before the change goes live. #TimeSaving

complete

Scott Hughes

The main reason we don't let users change their own email address or phone number is to hinder scammers who want to create a duplicate account, who otherwise might change their email address on their old account so you can re-use on a new account. 
Secondarily, we don't want people purposely changing their email or phone number to a non-working one (or someone else's) as a sloppy way to unsubscribe.
For postal address changes, we would also need to require the user upload a new ID and re-do any postal address verification steps.
IMPORTANT: If user is changing their country (in their address) or changing their country code for the phone number, this needs to be held and require manual admin approval. That is because it is much rarer that a reviewer will move to a whole new country, and instead could be a sign they lied about their location.
March 27th Update: Users can now change their phone number on the Payment Profile page:
https://forums.onlinebookclub.org/review-team/payment-profile.php

February 5, 2024

Abeera Sajjad

Hi, I want to correct my birth date in my payment information. In my profile, it is the correct one, and in payment info, without taking a second look, I submitted the incorrect date.

@nehthenlal

Since I have moved this address. I wish to change this address to the one i have uploaded in the verification process.

Redflawlessmoon

I accidentally set the wrong Address and need to fix this ASAP... so this would be very helpful, thank you.

Kirsi C

Hi there,

Scott Hughes, it appears changing a postal address is still not possible. Will this feature also come available?

Scott Hughes

marked this post as

complete

This has been completed. 
Users can add emails to their account at:
https://onlinebookclub.org/user/manage-emails.php 
Users can change their phone number on the Payment Profile page at:
https://forums.onlinebookclub.org/review-team/payment-profile.php

Daph

Scott Hughes

The new Stripe verification has bugs and it says there's a discrepancy between the email and phone number used on stripe and onlinebookclub.org when they're practically the same. The supposed different email and phone numbers from Stripe are marked blank, so it's not possible to even know if that's true. I am 100% sure that I used exact details as they appear on my account on the Stripe verification as I only have one email and personal phone number. Please look into this.

Miriam Thomas

I need to change my email address because the one I was using is associated with a school that I will not be attending anymore, which will cause the email to be unavailable soon.

Rosemary Moran

I need to change my email address. The email address associated with my PayPal account is not the same as the email address I signed up with. This is preventing me from participating in book reviews.

Jennifer Feliciano

I would need to change my address I no longer live there. My ID does reflect my new address

Amber Merino

I need to correct my address, I accidentally put my mailing address instead of my address.

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