Create a Reviewer Coach system in which new reviewers can be assigned a mentor/coach, with most of their emails and support requests then going to that coach specifically instead to the general Review Team Support
planned
Risper Ouma Anyango
This will really help new reviewers understand online book club as a whole. I remember being so confused about what I was supposed to do when i had just joined. I can volunteer too as a coach
Scott Hughes
planned
Susann Castro
Yes please! while one Editor said that my review "Adheres to guidelines", and "I'm pleased that you've taken a bold step in crafting a unique review. I genuinely appreciate your effort; however, I did notice numerous errors. This feedback isn't meant to discourage you. Instead, I suggest using a grammar checker to proofread your work before submission and revisiting the guidelines. I have strong confidence that you'll improve next time."; the next editor said" Does not adhere to guidelines", and "You wrote an amazing review but you did not adhere to the required guidelines".
It was the same review in both cases.
Heidi
Yes please! I volunteer to be coach if this goes through 😁