Create a specific helpline for members needing help with Stripe verification issues and train a staff member to resolve these cases
Kirsi C
I suggest that a specific help email address will be created for members who need help with Stripe verification issues. I know there's currently an option to contact Scott via Facebook for this issue, but not all members have Facebook. I think it would be easier/faster to centralize all those in need of help with this issue in one inbox and train one or two staff members to resolve these cases.
Lauren Stjohn
There is No help ever.
Lauren Stjohn
There is not a process within online book club to change address or the ID. Address should not be used for verification. Passport is used by all banks. An address does not confirm ID. NOTHING IS EVER SOLVED. JUST A RUN Around! This is a
flawed system being used. This organization ONLINEBOOKCLUB WILL cease to exist due to gross incompetence
Sushan Ekanayake
Even the ones who have Facebook are not getting any responses for months.