Identity/Address Issues with Stripe Escalation To Management
Stephanie Runyon
I have gone in circles with support and nothing has been resolved. Stripe will not take my identification card. I have a Cherokee Nation Identification Card. I have seen the same issues for multiple people. I think in cases like mine, we should be able to verify our Identity with something like a screenshot/video of us holding our identification card, an envelope with our physical address. Unfortunately with the address issue, I am a member of the Attorney General's Address Confidentiality Program for physical safety. What options do we have since Stripe won't take certain id cards and address verification. Is there another alternative in special cases like mine?
S
Sarah zain
I’ve been facing ongoing issues with Stripe's identity verification process, even though I submitted all the required documents accurately and on time. On top of that, the phone verification code isn’t being delivered properly, which makes it nearly impossible to complete the verification.
Honestly, it’s been a frustrating experience
We shouldn't rely on a single method of verification without offering clear alternatives or effective support in case things go wrong especially there are members from all over the world. I truly hope this issue is addressed soon, and that alternative solutions are made available for users dealing with similar problems.
N Parvin
Do you have any one of these documents? They are all the documents accepted by stripe for identity verification for the United States. If not, then I think you should try contacting stripe support instead and let them know what you are facing. See what they replies. This is the only thing I can think for you. I don't know if it'll solve the issue or not but at least you can try. I was also facing similar issue. Then someone let me know what documents stripe accepts for my country. And it accepted that document instantly and my verification went smoothly.
Stephanie Runyon
N Parvin I don't but A cherokee Identification card is a federally issued card. I have to wait two weeks for a state identification card to arrive. I finally was able to pay the fee to get one issued.