#TimeSaving Replace the current system of an internal FAQ on Google Docs and in which staff escalate tickets by emailing them to management with an automated system in which staff can submit proposed questions directly into the FAQ, and then management can answer them there | Voters

#TimeSaving Replace the current system of an internal FAQ on Google Docs and in which staff escalate tickets by emailing them to management with an automated system in which staff can submit proposed questions directly into the FAQ, and then management can answer them there

planned

Scott Hughes

I believe this will save a ton of time, for both the escalating staff member and the management who it is escalated too.
Moreover, it will make it easier to use the FAQs since we can have the database automatically order the questions by how many times they have been asked.
That way the FAQ won't get as cluttered with odd unique questions that were really only asked once or twice.

September 21, 2023

Scott Hughes

marked this post as

planned