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Don't send editor scorecards to reviewer until two editors have scored review without an objective discrepancy. Have editors sort out objective discrepancies before sending the scorecards to the reviewer.

Move "Bookshelves" to its own separate website, and then create a mobile app version of it #TimeSaving

Hide Private Messages Link and Add Warning to Private Messages Screen

Send an auto-email out to clients (i.e. authors/publishers) with a paused (a.k.a. suspended) review package once every ten days to remind them that their review package is marked as temporarily paused and that they can easily and quickly unpause it anytime on their Author Dashboard.

If a review request is marked as "paused" (a.k.a. "suspended"), show on the Author Dashboard who suspended it, with a full history of each time it was paused or unpaused and who did that and when.

Change the average rating on book's bookshelves page from four-star system to five-star system, and include the amount of reviews counting towards the average rating of reviews

Update Bookshelves to prompt users to rate unrated books on a 5-star rating scale instead of a 4-star rating scale

Change Forum Avatar and Bookshelves Author Photo Together by Default #TimeSaving

Make URLs clickable on Support Chats Page

Allow authors/publishers to pay to upgrade a review package on their own via the Author Dashboard

Add a question to payment profile: "Does your accent (if any) match your country?"

Require 2FA via a code sent via SMS message for logins from USA, Canada, and any other country for which we are only charged $0.01 (or less) per SMS message.

allow management to send refunds without waiting Scott's approval

Replace Google Captcha, WhatsApp, and Firebase (SMS/location verification) services on You.pw with a more private alternative. In short, remove any and all code or services from Meta, Microsoft, or Google from you.pw.

Create a Reviewer Coach system in which new reviewers can be assigned a mentor/coach, with most of their emails and support requests then going to that coach specifically instead to the general Review Team Support

Provide authors a direct link to their author dashboard when sending out the "Your Review Request - Review Published! (Book Title)" email

Add an admin recheck option to the giveaway appeal form

Split the admin-flagged-reviews.php dashboard into two different views, one that shows the moderator only flagged reviews for books they also read themselves, and (2) a show all feature that shows all with a 48 hour delay

Send an automatic SMS to paying clients from a reply-able phone number each time they make a payment, so they can easily reach us if they have trouble or questions

Create a dashboard to track how many warnings have been given by each staff member via the editor discrepancy system

Outsource identity verification to a streamlined trusted third-party service (e.g. Stripe, Persona, etc.)

#TimeSaving Split Amazon Reviews Needing Verification Into Two Sections Priority vs All, and put them at different spots in the task list order on the Reviewer Rep Task List

#TimeSaving Replace the current system of an internal FAQ on Google Docs and in which staff escalate tickets by emailing them to management with an automated system in which staff can submit proposed questions directly into the FAQ, and then management can answer them there

Offer "Expedited Review Approval and Payment Program", under which approved reviewers will be guaranteed to have the reviews fully moderated and paid (or rejected) within one week of submission (about 6x faster than current timetables).

Add a button to the History tab that allows reviews to "re-enable" a review marked as "not completed" if it is eligible

In Progress

Create a form for members to change their email address, postal address, and/or phone number themselves, but store the info of all previous email addresses and phone numbers for an account to prevent re-use by a different account and to catch duplicate accounts. Also, make the user verify the new phone number or email address before the change goes live. #TimeSaving

Whenever a staff member marks a support chat as "resolved", immediately prompt the user to rate the quality of the support staff's service on a scale of 1-10 (10 being the best)

Assign each member (or other person contacting our support team) a single dedicated support staff member to be that person's dedicated support staff specialist. Then, all future messages from that person will go to that specific staff member.

personalized client support

Create a "Live Chat" support system, preferably with a screenshare option, that allows members to interact directly with support staff in real time while the support staff are 'on the clock'

Complete

Add the option to add the author's Bluesky handle on their author page

Include a dashboard for moderators to promptly verify a reviewer's purchase receipt submission vis a vis their Amazon review

Add an option where members can opt out from received offer emails, but can still receive the daily emails. l

Update instructions for checking Amazon reviews to allow moderators to verify reviews that have not been marked as verified purchase if the book is no longer available on that version of Amazon

Automatically unban a reviewer who was banned from the review team because of plagiarism if an admin confirms that the review was not plagiarized.

Editors Should Give Concrete Evidence When Marking Reviews As Plagiarised or AI-written And not Rely 100% on AI Detectors.

Re-word AI/Plagiarism "Bans" to "Temporary Suspension"

Add stats for total members and number of BOTD subscribers to Cool Stats Page

Automatically remove reviewers from Level 6 (a.k.a. editors) if they have not scored (a.k.a. edited) at least 30 reviews in the past 30 days

Allow adding a book to the website under an already established author

For bulk review packages, only allow editors to score review if the editor also read the book. And add a default payment of $20 for Level 6 reviewers to select a book that is part of a bulk reviews package.

Updates to make Support Chats Admin Dashboard more user-friendly (#TimeSaving)

I suggest that staff members be given the ability to remove the Amazon review requirement in some cases.

Clarify Review Team Guidelines regarding false information in reviews, especially in regard to misused page count declaration and inaccurate gendered pronouns

Create a "ban reviewer for dishonesty" form that allows a moderator to ban any user from the Review Team and Daily Giveaway

Allow a way for a 'republished' flagged review to be reversed and rejected

Add a way to 'bump' an order when it is past due by a large amount of time and a client complains

Count reviews generated with AI (and/or where the reviewer clearly did not read the book) as plagiarized

Remove option to issue complimentary review due to mis-use

Add a feature on giveaway moderation page for moderators to not only disqualify the one entry but to ban the reviewer from entering the daily giveaway

un-mark a book as available for self-purchase

Better payments on average for reviewers

More helpful admin responses

Faster responses for plagiarism

Include editing services for books

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